KEY PURPOSE OF THE JOB (POSITION SUMMARY)

To ensure the Quality of all Hardware products sourced from Indian Suppliers is satisfactory to Häfele standards by 
managing team to conduct Factory Evaluation and Qualification, Product Qualification, Pre-dispatch and Incoming 
Inspections, managing & monitoring the Supplier Quality and resolving Product Claims for Hardware product categories.

KEY RESULT AREAS

1 Supplier Quality Management for Hardware products
2
Drive improvements in Supplier quality performance, including new product development and process quality
improvement
3 Drive Factory Qualification, Audits, NC identification and CAPA resolution for potential suppliers
4 Drive Incoming, In-process and Pre-Dispatch Inspections at supplier factory
5 Drive Incoming Quality Control at Hafele warehouses
6 Supplier Performance Measurement & Quality Scorecards
7 Manufacturing Process Improvement towards Cost Reduction
8 Supplier Claims for Market defect
9 Drive continuous product & process improvements at supplier factories
10 Reporting Monthly Quality update of activities, performance and improvements

KEY FUNCTIONS & RESPONSIBILITIES

Please list your primary tasks & responsibilities that are specific to your position. Indicate an estimate of 
percent of work time spent on each - over the span of the year (it should not exceed 100%)

STRATEGIC

OPERATIONAL

1
Manage Hardware Suppliers in India, ensuring consistency of Product Quality and Supplier Process 
Quality with frequent factory visits
2
Conduct Incoming, In-process, Pre-dispatch inspections, and Incoming Quality Control with complete 
authority to hold & reject shipments if the quality is unsatisfactory to Häfele standards
3
Work closely with supplier for Defect root cause analyses, verify corrective action plan, conduct 
inspection of reworked material and drive Preventive action plan for ensuring no repeat defects
4
Conduct auditing potentialsuppliers by assessing the Quality Management systems and 
Manufacturing Process Capabilities
5
Drive Supplier Quality management for components and sub-suppliers, supporting local suppliers to 
develop QMS
6 Regular Supplier Performance Measurement & Reporting by ways of Quality Scorecards
7
Scoring the suppliers basis SPM and jointly working with the suppliers for continual improvement and 
quick product claims resolution
8
Develop Returns Supply Chain process by analyzing Customer Care & Claims data to provide 
immediate corrective action against market claims, and long-term Preventive action plans, with 
continual monitoring of the improvement during shipment inspections.
9
Advise process improvements to supplier to reduce manufacturing costs and improve on Häfele 
product margins, by way of Statistical Process Control
10 Drive Product Testing with 3rd party labs for New Products and Market Failure Analyses
11 Drive Quality Management topics for New Product Launches
12 Raise and negotiate reimbursement from Supplier as market return Claims for Manufacturing defect

OPERATIONAL Cont..

DEVELOPMENTAL

To conduct Supplier Trainings on various quality techniques and implementation, and facilitate 
development

OPERATING NETWORK

INTERNAL RELATIONSHIPS
S.No. DEPARTMENT PURPOSE OF THE INTERACTION
1 Product Management Regarding Product specifications, New supplier details, NPD launch plan
2 Purchase Shipment readiness, Supplier Financial assessment
3 Claims/ Service For Customer Claims, Defective product details and failure evidences
4 HQ Quality team Performance Scorecards, Quality parameters
EXTERNAL RELATIONSHIPS
S.No. ENTITY PURPOSE OF THE INTERACTION
1 Supplier Supplier Quality Management
2 Test Labs Product Testing
 

ROLE REQUIREMENT

1 ESSENTIAL QUALIFICATION B.E./ B.Tech Engineering
(Mechanical/ Production/ Industrial)
2 PREFERRED QUALIFICATION MBA (Operations)
3 CERTIFICATIONS ( IF ANY) 6-Sigma, ISO 9001: QMS (Preferred)
4 EXPERIENCE 8-0 years
5 AGE 30+ years
6 ADDITIONAL SKILLS:
Strong Team Managementskills
Expertise in Operational & Manufacturing Excellence
Expertise in FMEA
Preferable relevant shop floor experience in driving Quality
Improvement projects
Ability to read Indian & International Technical standards
Committed Team Player & Goal Oriented

COMPETENCIES