Date: 30 Aug 2025
Location: Mumbai, Maharashtra, IN
Company: Hafele India Private Limited
KEY PURPOSE OF THE JOB (POSITION SUMMARY)
This will be a key position with responsibility to generate sales and business through Walk-in Clients and Attending walk-in customers and providing them exceptional customer service and suggesting channel partners
KEY RESULT AREAS
- To ensure smooth functioning of the showroom.
- To attend walk-in customers and providing them exceptional customer service.
- To provide technical support to customers and resolve their queries.
- To ensure achievement of sales target (Only related to Showroom)
- To suggest dealers and channel partners to clients
KEY FUNCTIONS & RESPONSIBILITIES
Below listed are the tasks and responsibilities specific to your position.
STRATEGIC
- To ensure smooth functioning of the showroom.
- To attend walk-in customers and providing them exceptional customer service.
- To provide technical support to customers and resolve their queries.
- To ensure achievement of sales target (Only related to Showroom)
- To suggest dealers and channel partners to clients
OPERATIONAL
- Responsible for smooth functioning of the showroom.
- Responsible for generation of Sales through Walk-in Clients.
- To discuss the details, features, general product information with the customers and potential buyers.
- To attend walk-in customers and providing them exceptional customer service.
- To make quotations for architects and end customers as per their requirements.
- To provide technical support to customers and resolve their queries.
- To maintain and develop customer relationship being the Single Point of contact.
- Responsible for achievement of sales target (Only related to Showroom)
OTHER INPUTS/REPORTS:
- To maintain Daily sales conversion report
- To submit Walk-in and Sales reports on Weekly/Monthly basis to the Reporting Manager
- To ensure daily updating of report file with respect to Walk-in customers, B2B, Architect and designers
OPERATIONAL Cont..
DEVELOPMENTAL
OPERATING NETWORK
INTERNAL RELATIONSHIPS
| S.No. | DEPARTMENT | PURPOSE OF THE INTERACTION |
| 1 | Sales Team | For closure of Sales |
| 2 | Order Processing Department | Stock availability of Products |
| 3 | Product Management | For details about New Product launch, German Articles, replacement for discontinued products, special/specific requirements from clients |
| 4 | Projects and Hospitality | To update them about leads generated at the Design Centre and closing the same |
| 5 | Marketing | Regarding requirements for events |
| 6 | OEM | To aide them with the technical details about the products and to handle their clients |
| 7 | Customer Care | To ensure after sales service and technical help for clients |
EXTERNAL RELATIONSHIPS
| S.No. | ENTITY | PURPOSE OF THE INTERACTION |
| 1 | Customers | For sales / Business related enquiries, Quotations and technical support |
| 2 | Architects/ Interior Designer/ Contractors | For Business generation and cater to specific requirements |
| 3 | Dealers/ Channel Partners | Regarding status of Sales closure |
| 4 | OEM | Regarding status of Sales closure |
ROLE REQUIREMENT
| 1 | ESSENTIAL QUALIFICATION | Graduate |
| 2 | PREFERRED QUALIFICATION | MBA in Marketing |
| 3 | CERTIFICATIONS ( IF ANY) | NA |
| 4 | EXPERIENCE | NA |
| 5 | AGE | >25 years |
| 6 | ADDITIONAL SKILLS: |
Effective Communication Skills Flexibility Attention to detail Ability to act promptly & Result Oriented Knowledge of designing |
COMPETENCIES
Execution Excellence
Quality Consciousness
Interpersonal Skills
Drive
Putting Customer First
Analytical Ability
Future Readiness
Team Spirit
Openness and Inclusion
Apply now
